Terms of service
Last updated 26 August 2026. By creating an account you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you have the authority to bind it.
1. The service
Sendslay provides a hosted platform for creating, sending and reporting on email campaigns to recipients who have given you permission to contact them.
2. Your account
- You are responsible for the accuracy of your account details and for everything done under your credentials.
- You must keep your password secure and tell us promptly if you suspect unauthorised access.
- Accounts may not be shared, resold or transferred without consent.
- You must be at least 18 years old to hold an account.
3. Acceptable use
Your use of the service is governed by our Sending policy, which forms part of this agreement. In short: only send to people who asked to hear from you, keep unsubscribes working, and identify yourself honestly. Breach of that policy is breach of these terms.
You also agree not to:
- Attempt to gain unauthorised access to the service or to another customer's data.
- Interfere with the operation of the platform, including by circumventing rate limits or sending quotas.
- Reverse engineer the service, except to the extent the law expressly permits.
4. Your data
You keep ownership of the content and subscriber data you upload. You grant us the limited licence needed to host it, process it and deliver your campaigns. You are responsible for having the legal basis to send to every address on your lists.
Our handling of personal data is described in the Privacy policy.
5. Fees and billing
Paid plans have not launched. Sendslay is currently free to use, no payment details are collected, and the terms in this section take effect only once you choose a paid plan.
- Paid plans are billed in advance for the period shown at checkout and renew automatically until cancelled.
- Cancelling stops future renewals. Access continues to the end of the period you have paid for.
- Fees are non-refundable except where required by law or where we terminate without cause.
- We may change pricing with at least 30 days' notice before your next renewal.
- If a payment fails we may suspend sending until the balance is settled.
6. Suspension and termination
We may pause sending or suspend an account that breaches the Sending policy, that exceeds our bounce or complaint thresholds, or that presents a risk to the platform's deliverability. Where the circumstances allow, we will tell you first and give you a chance to put it right.
You may close your account at any time. On closure we delete your data in line with the retention periods in our Privacy policy, other than suppression records, which we keep so previously unsubscribed addresses are not mailed again.
7. Availability
We work to keep the service available and will give advance notice of planned maintenance where we can. The service is provided on an "as is" basis and we do not warrant that it will be uninterrupted or error-free.
8. Liability
To the extent the law permits, neither party is liable for indirect or consequential loss, or for loss of profit, revenue or goodwill. Our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot lawfully be limited.
9. Indemnity
You will indemnify us against claims arising from your content, your subscriber lists, or your breach of these terms or the Sending policy.
10. Changes
We may update these terms. Material changes will be emailed to account holders at least 30 days before they take effect. Continuing to use the service after that means you accept the change.
Questions: support@sendslay.com